/* ticket-view.css - Glassmorphism + Gradient Design */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

:root {
  --color-bg: #1a1a1a;
  --color-surface: rgba(40, 40, 40, 0.6);
  --color-primary: #6366f1;
  --color-primary-hover: #818cf8;
  --color-accent: #06b6d4;
  --color-text: #d4d4d4;
  --color-muted: #9a9a9a;
  --color-border: rgba(255, 255, 255, 0.08);
  --color-danger: #ef4444;
  --color-admin-highlight: rgba(99, 102, 241, 0.05);

  --glass-bg: rgba(40, 40, 40, 0.6);
  --glass-border: rgba(255, 255, 255, 0.08);
  --glass-shadow: 0 8px 32px rgba(0, 0, 0, 0.3);
  --glass-blur: 16px;

  --gradient-primary: linear-gradient(135deg, #6366f1 0%, #8b5cf6 50%, #06b6d4 100%);
  --primary-glow: rgba(99, 102, 241, 0.25);

  --radius: 12px;
  --radius-lg: 16px;
  --transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

*, *::before, *::after {
  margin: 0; padding: 0; box-sizing: border-box;
}

body {
  font-family: 'Inter', sans-serif;
  background: var(--color-bg);
  color: var(--color-text);
  line-height: 1.6;
  padding: 20px;
  min-height: 100vh;
}

a { color: var(--color-primary-hover); text-decoration: none; }
a:hover { text-decoration: underline; color: var(--color-accent); }

/* ===== CONTAINER ===== */
.container {
  max-width: 1200px;
  margin: 0 auto;
  background: var(--glass-bg);
  backdrop-filter: blur(var(--glass-blur));
  -webkit-backdrop-filter: blur(var(--glass-blur));
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--glass-shadow);
  position: relative;
  z-index: 1;
}

/* ===== HEADER ===== */
.header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 20px 24px;
  background: var(--glass-bg);
  backdrop-filter: blur(var(--glass-blur));
  -webkit-backdrop-filter: blur(var(--glass-blur));
  border-bottom: 1px solid var(--glass-border);
}

.header h1 {
  font-size: 1.6rem;
  display: flex;
  align-items: center;
  gap: 10px;
  color: var(--color-text);
}
.header h1 i {
  color: var(--color-primary-hover);
}
.back-link {
  font-size: 1rem;
  color: var(--color-muted);
  transition: color var(--transition);
}
.back-link:hover { color: var(--color-primary-hover); text-decoration: none; }
.back-link i { margin-right: 5px; }

/* ===== MAIN ===== */
.main-content { padding: 20px; }
.ticket-details-layout {
  display: flex;
  flex-direction: column;
  gap: 20px;
}
@media (min-width: 900px) {
  .ticket-details-layout { flex-direction: row; }
}

.ticket-details,
.ticket-activity {
  background: rgba(30, 30, 30, 0.4);
  backdrop-filter: blur(8px);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  padding: 20px;
  flex: 1;
  min-width: 0;
}

.ticket-activity {
  display: flex;
  flex-direction: column;
  height: 600px;
}

.tab-content {
  display: none;
  flex-direction: column;
  flex-grow: 1;
  overflow: hidden;
  height: 100%;
}
.tab-content.active { display: flex; }

#comments-container,
#history-container {
  flex-grow: 1;
  overflow-y: auto;
  max-height: 100%;
  padding-right: 8px;
  scrollbar-width: thin;
  scrollbar-color: var(--color-primary) transparent;
}
#comments-container::-webkit-scrollbar,
#history-container::-webkit-scrollbar { width: 8px; }
#comments-container::-webkit-scrollbar-thumb,
#history-container::-webkit-scrollbar-thumb {
  background: rgba(99, 102, 241, 0.3);
  border-radius: 4px;
}

/* ===== TICKET HEADER ===== */
.ticket-header {
  display: flex;
  justify-content: space-between;
  flex-wrap: wrap;
  margin-bottom: 20px;
}
.ticket-header h2 { font-size: 1.4rem; font-weight: bold; }
.ticket-meta {
  margin-top: 10px;
  font-size: 0.9rem;
  color: var(--color-muted);
  display: flex;
  flex-wrap: wrap;
  gap: 20px;
}

.ticket-id span {
  color: var(--color-primary-hover);
  font-weight: 700;
  font-size: 1.1rem;
}

/* ===== BADGES ===== */
.ticket-status, .ticket-priority, .ticket-requester, .ticket-category {
  padding: 6px 14px;
  border-radius: 20px;
  font-weight: 600;
  font-size: 0.9rem;
  white-space: nowrap;
  display: inline-block;
}
.ticket-status { background: rgba(99, 102, 241, 0.2); color: var(--color-primary-hover); }
.ticket-priority { background: rgba(6, 182, 212, 0.2); color: var(--color-accent); }
.ticket-requester, .ticket-category {
  background: rgba(148, 163, 184, 0.15);
  color: var(--color-muted);
}

/* ===== INFO GRID ===== */
.ticket-info-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 15px;
}
@media (max-width: 600px) {
  .ticket-info-grid { grid-template-columns: 1fr 1fr; }
}
.info-item { min-width: 0; overflow: hidden; }
.info-item h4 {
  margin-bottom: 4px;
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--color-muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.form-control {
  width: 100%;
  padding: 10px 12px;
  border-radius: var(--radius);
  border: 1px solid var(--glass-border);
  background: rgba(30, 30, 30, 0.5);
  backdrop-filter: blur(8px);
  color: var(--color-text);
  font-family: 'Inter', sans-serif;
  font-size: 0.95rem;
  transition: border-color var(--transition), box-shadow var(--transition);
}
.form-control:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px var(--primary-glow);
}

#ticket-description-text {
  white-space: pre-wrap;
  word-wrap: break-word;
  max-height: 200px;
  overflow-y: auto;
  padding-right: 10px;
  margin-bottom: 20px;
}

/* ===== TABS ===== */
.tabs {
  display: flex;
  margin-bottom: 15px;
  gap: 8px;
}
.tab-btn {
  flex: 1;
  padding: 10px;
  border: 1px solid var(--glass-border);
  border-radius: var(--radius);
  background: rgba(30, 30, 30, 0.3);
  color: var(--color-text);
  cursor: pointer;
  transition: all var(--transition);
  font-family: 'Inter', sans-serif;
  font-weight: 500;
}
.tab-btn:hover { background: rgba(99, 102, 241, 0.1); border-color: rgba(99, 102, 241, 0.2); }
.tab-btn.active {
  background: var(--color-primary);
  border-color: transparent;
  color: white;
  font-weight: 600;
}

/* ===== COMMENTS ===== */
.comment {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  margin-bottom: 16px;
}
.comment-avatar {
  width: 44px; height: 44px;
  border-radius: 50%;
  object-fit: cover;
  border: 2px solid var(--color-border);
  box-shadow: 0 2px 8px rgba(99, 102, 241, 0.15);
}
.comment-content {
  background: rgba(30, 30, 30, 0.4);
  border: 1px solid var(--glass-border);
  padding: 12px 16px;
  border-radius: var(--radius);
  width: 100%;
}
.comment-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 5px;
  font-size: 0.85rem;
}
.comment-author { font-weight: 600; }
.comment-date { color: var(--color-muted); font-size: 0.8rem; }
.comment-text { font-size: 0.95rem; line-height: 1.5; word-wrap: break-word; }

.comment-form {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-bottom: 16px;
}
.comment-form input,
.comment-form textarea {
  background: rgba(30, 30, 30, 0.5);
  color: var(--color-text);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius);
  padding: 10px;
  font-size: 0.95rem;
  font-family: 'Inter', sans-serif;
  transition: border-color var(--transition), box-shadow var(--transition);
}
.comment-form input:focus,
.comment-form textarea:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px var(--primary-glow);
}

/* ===== HISTORY ===== */
.history-item {
  display: flex;
  gap: 12px;
  margin-bottom: 12px;
}
.history-icon { font-size: 1.2rem; color: var(--color-primary-hover); }
.history-content {
  background: rgba(30, 30, 30, 0.4);
  border: 1px solid var(--glass-border);
  padding: 10px 15px;
  border-radius: var(--radius);
  width: 100%;
}
.history-action { font-weight: 600; margin-bottom: 4px; }
.history-meta {
  display: flex;
  justify-content: space-between;
  font-size: 0.8rem;
  color: var(--color-muted);
}

/* ===== BUTTONS ===== */
.btn-primary {
  padding: 10px 16px;
  background: var(--color-primary);
  color: white;
  border: none;
  border-radius: var(--radius);
  cursor: pointer;
  font-weight: 600;
  font-family: 'Inter', sans-serif;
  transition: all var(--transition);
  align-self: flex-start;
  
}
.btn-primary:hover {
  transform: translateY(-1px);
  
}

.btn-secondary {
  padding: 10px 16px;
  background: rgba(99, 102, 241, 0.15);
  color: var(--color-primary-hover);
  border: 1px solid rgba(99, 102, 241, 0.2);
  border-radius: var(--radius);
  cursor: pointer;
  font-weight: 600;
  font-family: 'Inter', sans-serif;
  transition: all var(--transition);
}
.btn-secondary:hover {
  background: rgba(99, 102, 241, 0.25);
  border-color: rgba(99, 102, 241, 0.3);
}

.ticket-actions-bar {
  display: flex;
  gap: 10px;
  margin-top: 20px;
}

.footer {
  padding: 15px;
  text-align: center;
  font-size: 0.85rem;
  color: var(--color-muted);
  border-top: 1px solid var(--glass-border);
}

/* ===== SCROLLBAR ===== */
::-webkit-scrollbar { width: 8px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(99, 102, 241, 0.3); border-radius: 4px; }
::-webkit-scrollbar-thumb:hover { background: rgba(99, 102, 241, 0.5); }