/* user.css - Dark Mode Default - Improved */

/* ===== FONT IMPORT ===== */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

/* ===== CSS CUSTOM PROPERTIES ===== */
:root {
  --primary-color: #4A90E2;
  --primary-hover-color: #6fb4f5;
  --secondary-color: #50E3C2;
  --accent-color: #F5A623;
  --success-color: #7ED321;
  --danger-color: #D0021B;
  --neutral-dark: #e0e0e0;
  --neutral-medium: #aaaaaa;
  --neutral-light: #777777;
  --bg-color: #1e1e1e;
  --card-bg-color: #2a2a2a;
  --border-color: #444;
  --shadow-color: rgba(0, 0, 0, 0.6);
  --text-color: #e0e0e0;
  --link-color: var(--primary-color);
  --font-family: 'Inter', sans-serif;
  --border-radius: 8px;
  --card-padding: 15px;
  --input-padding: 12px 15px;
  --transition-speed: 0.2s ease-in-out;
  --container-max-width: 1400px;
}

/* ===== RESET & BASE STYLES ===== */
*,
*::before,
*::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: var(--font-family);
  background-color: var(--bg-color);
  color: var(--text-color);
  font-size: 16px;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

/* ===== TYPOGRAPHY ===== */
h1, h2, h3, h4, h5, h6 {
  color: var(--neutral-dark);
  margin-bottom: 0.75em;
  font-weight: 600;
  line-height: 1.2;
}

h1 { font-size: 2.2rem; }
h2 { font-size: 1.8rem; }
h3 { font-size: 1.4rem; }

/* ===== LINKS ===== */
a {
  color: var(--link-color);
  text-decoration: none;
  transition: color var(--transition-speed);
  cursor: pointer;
}

a:hover,
a:focus {
  color: var(--primary-hover-color);
  text-decoration: underline;
  outline: none;
}

/* ===== LAYOUT ===== */
.container {
  max-width: var(--container-max-width);
  margin: 0 auto;
  padding: 20px 30px;
  width: 100%;
}

/* ===== HEADER ===== */
.header {
  background: var(--card-bg-color);
  padding: 20px var(--card-padding);
  border-radius: var(--border-radius);
  box-shadow: 0 2px 10px var(--shadow-color);
  margin-bottom: 30px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
}

.header h1 {
  color: var(--primary-color);
  font-size: 1.7rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 12px;
}

.header h1 i {
  font-size: 1.6rem;
}

.user-actions {
  display: flex;
  gap: 20px;
  align-items: center;
  flex-wrap: wrap;
}

.user-actions span {
  color: var(--neutral-medium);
  font-weight: 500;
}

/* ===== FOOTER ===== */
.footer {
  text-align: center;
  margin-top: 50px;
  padding: 25px;
  color: var(--neutral-light);
  font-size: 0.9rem;
  border-top: 1px solid var(--border-color);
}

/* ===== FORM ELEMENTS ===== */
.form-group {
  margin-bottom: 20px;
  width: 100%;
}

.form-group input[type="text"],
.form-group textarea,
.form-group select {
  width: 100%;
  padding: var(--input-padding);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  background-color: var(--bg-color);
  color: var(--text-color);
  font-family: var(--font-family);
  font-size: 1rem;
  transition: border-color var(--transition-speed), box-shadow var(--transition-speed);
}

.form-group input[type="text"]:focus,
.form-group textarea:focus,
.form-group select:focus {
  outline: none;
  border-color: var(--primary-color);
  box-shadow: 0 0 0 3px rgba(74, 144, 226, 0.2);
}

.form-group textarea {
  resize: vertical;
  min-height: 80px;
  line-height: 1.4;
}

.form-row {
  display: flex;
  gap: 15px;
  flex-wrap: wrap;
}

.form-row .form-group {
  flex: 1;
  min-width: 180px;
}

.button-wrapper {
  text-align: center;
}

/* ===== BUTTONS ===== */
.btn-primary {
  padding: 10px 20px;
  border: none;
  border-radius: var(--border-radius);
  cursor: pointer;
  font-size: 1rem;
  font-weight: 500;
  transition: background-color var(--transition-speed), transform var(--transition-speed);
  align-items: center;
  justify-content: center;
  gap: 8px;
  background-color: var(--primary-color);
  color: white;
  user-select: none;
  -webkit-tap-highlight-color: transparent;
}

.btn-primary:hover,
.btn-primary:focus {
  background-color: var(--primary-hover-color);
  transform: translateY(-1px);
  outline: none;
}

.btn-primary:active {
  transform: translateY(0);
}

/* ===== CARDS & SECTIONS ===== */
.ticket-form,
.tickets-section {
  background: var(--card-bg-color);
  padding: var(--card-padding);
  border-radius: var(--border-radius);
  box-shadow: 0 4px 15px var(--shadow-color);
  margin-bottom: 30px;
  max-width: 100%;
  width: 100%;
  box-sizing: border-box;
}

/* Improved ticket-form styles for clearer layout */
.ticket-form h2 {
  margin-bottom: 20px;
  color: var(--neutral-dark);
  font-weight: 700;
  font-size: 1.5rem;
}

/* ===== SECTION HEADER ===== */
.section-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 25px;
  flex-wrap: wrap;
  gap: 15px;
}

.section-header h2 {
  margin: 0;
  color: var(--neutral-dark);
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 10px;
}

.section-header h2 i {
  color: var(--primary-color);
  font-size: 1.4rem;
}

/* ===== FILTERS ===== */
.filters-row {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: center;
}

.filters-row input,
.filters-row select {
  padding: 6px 10px;
  border-radius: 5px;
  border: 1px solid var(--border-color);
  background-color: var(--bg-color);
  color: var(--text-color);
  font-family: var(--font-family);
  font-size: 0.95rem;
  min-width: 120px;
  transition: border-color var(--transition-speed), box-shadow var(--transition-speed);
}

.filters-row input:focus,
.filters-row select:focus {
  border-color: var(--primary-color);
  box-shadow: 0 0 5px rgba(74, 144, 226, 0.3);
  outline: none;
}

/* ===== TICKETS GRID ===== */
.tickets-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: 25px;
}

/* ===== TICKET CARDS ===== */
.ticket {
  background: var(--card-bg-color);
  padding: var(--card-padding);
  border-radius: var(--border-radius);
  box-shadow: 0 2px 8px var(--shadow-color);
  display: flex;
  flex-direction: column;
  transition: transform var(--transition-speed), box-shadow var(--transition-speed);
  min-height: 250px;
  position: relative;
  overflow: hidden;
}

.ticket:hover,
.ticket:focus-within {
  transform: translateY(-3px);
  box-shadow: 0 6px 12px var(--shadow-color);
  outline: none;
}

.ticket h3 {
  margin-top: 0;
  margin-bottom: 16px;
  color: var(--neutral-dark);
  font-size: 1.2rem;
  font-weight: 600;
  line-height: 1.3;
  display: -webkit-box;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 1;
  overflow: hidden;
  text-overflow: ellipsis;
  position: relative;
  padding-right: 80px;
  padding-top: 8px;
  user-select: text;
}

.ticket .ticket-id {
  background-color: var(--primary-color);
  color: white;
  font-size: 0.8rem;
  font-weight: 700;
  padding: 6px 10px;
  border-radius: 12px;
  position: absolute;
  top: 5px;
  right: 0;
  letter-spacing: 0.5px;
  user-select: none;
}

.ticket .description {
  color: var(--neutral-medium);
  font-size: 0.95rem;
  line-height: 1.4;
  margin-bottom: 18px;
  overflow: hidden;
  word-wrap: break-word;
  display: -webkit-box;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 1;
  text-overflow: ellipsis;
  height: 22px;
  user-select: text;
}

.ticket .meta {
  display: flex;
  justify-content: space-between;
  font-size: 0.85rem;
  color: var(--neutral-light);
  margin-bottom: 15px;
  flex-shrink: 0;
  user-select: none;
}

.ticket .meta i {
  margin-right: 5px;
}

/* Status row and actions */
.status-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 15px;
  flex-shrink: 0;
}

.ticket-actions {
  margin-top: auto;
  flex-shrink: 0;
}

.action-btn {
  display: block;
  text-align: center;
  padding: 10px 15px;
  border-radius: var(--border-radius);
  text-decoration: none;
  font-size: 0.95rem;
  font-weight: 500;
  transition: all var(--transition-speed);
  user-select: none;
  cursor: pointer;
}

.action-btn.view-btn {
  background-color: var(--primary-color);
  color: white;
}

.action-btn.view-btn:hover,
.action-btn.view-btn:focus {
  background-color: var(--primary-hover-color);
  transform: translateY(-1px);
  outline: none;
}

.action-btn.view-btn:active {
  transform: translateY(0);
}

.total-time {
  font-size: 0.8em;
  color: #555;
  margin-left: 8px;
  user-select: none;
}

/* ===== BADGES ===== */
.status,
.priority {
  display: inline-block;
  padding: 5px 12px;
  border-radius: 20px;
  font-size: 0.85rem;
  font-weight: 600;
  text-transform: capitalize;
  line-height: 1.4;
  white-space: nowrap;
  user-select: none;
}

.status i,
.priority i {
  margin-right: 5px;
}

/* Status colors */
.status-Open {
  background-color: rgba(74, 144, 226, 0.15);
  color: #4A90E2;
}
.status-In-Progress {
  background-color: rgba(245, 166, 35, 0.15);
  color: #F5A623;
}
.status-On-Hold {
  background-color: rgba(155, 155, 155, 0.15);
  color: #9B9B9B;
}
.status-Closed {
  background-color: rgba(126, 211, 33, 0.15);
  color: #7ED321;
}
.status-Cancelled {
  background-color: rgba(208, 2, 27, 0.15);
  color: #D0021B;
}

/* Priority colors */
.priority-Low {
  background-color: rgba(80, 227, 194, 0.2);
  color: #60b8a5;
}
.priority-Medium {
  background-color: rgba(74, 144, 226, 0.2);
  color: #4A90E2;
}
.priority-High {
  background-color: rgba(245, 166, 35, 0.2);
  color: #F5A623;
}
.priority-Urgent {
  background-color: rgba(208, 2, 27, 0.15);
  color: #D0021B;
}

/* ===== MODAL ===== */
.modal-overlay {
  position: fixed;
  inset: 0;
  display: flex;
  justify-content: center;
  align-items: center;
  z-index: 999;
}

.modal {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  display: none; /* hidden by default */
  justify-content: center; /* center horizontally */
  align-items: center; /* center vertically */
  background: rgba(24, 23, 23, 0.6);
  z-index: 9999;
  overflow-y: auto;
  padding: 40px 20px;
}

.modal.show {
  display: flex;
  opacity: 1;
  pointer-events: auto;
}

.modal-content {
  padding: 30px 35px;
  max-width: 800px;
  width: 100%;
  animation: fadeInUp 0.3s ease;
  position: relative;
  box-sizing: border-box;
}

/* Close button */
.modal-close-btn,
.modal-close {
  position: absolute;
  top: 30px;
  right: 35px;
  font-size: 1.5rem;
  background: none;
  border: none;
  cursor: pointer;
  color: var(--neutral-light);
  transition: color var(--transition-speed), background-color var(--transition-speed);
  padding: 6px 10px;
  border-radius: var(--border-radius);
}

.modal-close-btn:hover,
.modal-close-btn:focus,
.modal-close:hover,
.modal-close:focus {
  color: var(--primary-color);
  background-color: rgba(74, 144, 226, 0.1);
  outline: none;
}

.modal-header {
  margin-bottom: 20px;
}

.modal-header h2 {
  margin: 0;
  font-weight: 700;
  color: var(--primary-color);
  font-size: 1.6rem;
}

/* Animations */
@keyframes fadeInUp {
  from {
    opacity: 0;
    transform: translateY(15px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* ===== User PFP ===== */

.avatar {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    object-fit: cover;
    flex-shrink: 0;
}

.btn-update-pfp {
  background-color: #10b981; /* emerald green */
  color: #fff;
  border: none;
  border-radius: 8px;
  padding: 6px 12px;
  align-items: center;
  gap: 6px;
  cursor: pointer;
  transition: background 0.2s ease;
}

.btn-update-pfp:hover {
  background-color: #059669; /* darker emerald */
}

/* Smaller modal size */
.small-modal {
  max-width: 350px;
  text-align: center;
}

/* Drag & drop zone */
#drop-zone {
  border: 2px dashed #4b5563; /* gray tone */
  background-color: #1f2937; /* dark mode box */
  border-radius: 8px;
  padding: 20px;
  cursor: pointer;
  color: #9ca3af;
  transition: border-color 0.2s ease, background 0.2s ease;
}

#drop-zone:hover {
  border-color: #10b981; /* emerald green accent */
  background-color: #111827;
}

/* ===== RESPONSIVE ===== */
@media (max-width: 991px) {
  .header {
    flex-direction: column;
    gap: 15px;
  }
  .header h1 {
    font-size: 1.4rem;
    justify-content: center;
  }
  .user-actions {
    justify-content: center;
  }
  .tickets-grid {
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  }
  .ticket {
    min-height: 230px;
  }
}

@media (max-width: 575px) {
  .container {
    padding: 15px 20px;
  }
  .ticket-form,
  .tickets-section {
    padding-left: 20px;
    padding-right: 20px;
  }
  .tickets-grid {
    grid-template-columns: 1fr;
  }
  .ticket h3 {
    padding-right: 50px;
  }
  .header h1 {
    font-size: 1.2rem;
  }
}
/* ===== ACCORDION ===== */
.accordion-section {
  margin-top: 2rem;
}

.accordion-toggle {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 20px;
  background: var(--card-bg-color);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  color: var(--neutral-medium);
  font-size: 1.1rem;
  font-weight: 600;
  cursor: pointer;
  transition: background-color 0.2s ease, color 0.2s ease;
  user-select: none;
}

.accordion-toggle:hover {
  background: var(--border-color);
  color: var(--text-color);
}

.accordion-toggle .accordion-arrow {
  margin-left: auto;
  transition: transform 0.3s ease;
}

.accordion-toggle.open .accordion-arrow {
  transform: rotate(180deg);
}

.accordion-count {
  background: var(--primary-color);
  color: white;
  font-size: 0.8rem;
  font-weight: 700;
  padding: 2px 10px;
  border-radius: 12px;
  min-width: 24px;
  text-align: center;
}

.accordion-body {
  padding-top: 15px;
}