Changed User View and Ticket View

public/ticketview/ticket-shared.js

@@ -55,7 +55,7 @@ export function escapeHtml(str) {
 export function linkify(text) {
   const escaped = escapeHtml(text);
   const urlPattern = /(\bhttps?:\/\/[^\s<]+)/g;
-  return escaped.replace(urlPattern, '<a href="$1" target="_blank" rel="noopener noreferrer">$1</a>');
+  return escaped.replace(urlPattern, '<a href="$1" target="_blank" rel="noopener noreferrer">$1</a>').replace(/\n/g, '<br>');
 }
 
 export function formatDateTime(date) {